Don't abuse this how-to, but if regular Applecare can't get you the satisfaction you deserve—or think you deserve—here's how to get in contact with people who have the power to do anything (within reason).

1) Call Apple Corporate: 408-996-1010)
2) Ask the operator for Gene (like denim) Teluse, VP of Customer Care. She is Apple's highest ranking customer service agent, and she reports directly to Steve Jobs.
3) Leave a nice message, include any Apple Case/Repair numbers you might have, or your machine's serial number, and a callback number.
4) Wait ~24 business hours for one of Ms. Teluse's minions to call.
5) Calmly explain your story, and what you want Apple to do.

Tipster Thirdgen adds that in general, Apple will not replace a machine unless it has been unsuccessfully fixed 3 or more times for the same issue, or several major repairs (i.e. a logic board, a screen, a top case as separate repairs).

Only use this if you've jumped through various hoops and still can't get your Apple machine repaired. Don't use this if you've just dropped your iPod in the toilet and you hope they can send you a replacement "just cause". – Jason Chen

Get Applecare Executive Customer Service [Consumerist]

Boston and Portland, Oregon has lucked out and became the first cities offering Comcast's mobile phone service. Comcast will be offering a "triple play" (or three-way, as I like to call it because you are getting boned multiple times) package that will include cable TV, Internet and mobile phone service. The mobile service will tack on an extra $33 per month for 200 minutes of service and include the usual voicemail, and other services.

Other cable companies such as Time Warner and Cox will also be jumping on the mobile phone bandwagon with service available in 2007. – Travis Hudson

Comcast starts offering wireless phone service [Reuters]

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(NSF 07-516) Full Proposal: February 5, 2007

The Discovery Corps Fellowship Program is an extended pilot program seeking new postdoctoral and professional development models that combine research with service-oriented projects. Discovery Corps Fellows develop integrated plans that incorporate an ambitious research project with other activities that address areas of national need (including enhanced research capacity and infrastructure, workforce development and job creation, and innovative linkages between chemistry and other fields). For More ...

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Oregon - Firefighters from Jefferson were called to a house fire at 1058 Talbot Rd. SE in Jefferson just after noon today. No one was home at the time of the fire which has been blamed on a propane heater too close to a wall. According to Chief Don Bemrose, "the quick response of the firefighters limited the damage to the home". The home did have working smoke alarms.

Nate Axmaker, 31, indicated he left a propane heater on to dry out a bathroom that was undergoing a remodel due to water damage from the water pipes. The 3200 sq. ft. home was once two structures that was remodeled into one. Approximately half of the home suffered heavy fire damage and the other half heavy smoke damage.

Other family members living at the residence include Nate's wife Kristie, 29, daughter Molly, 2, Brother David, 38, and Sister Amanda, 21. The home has belonged to the Axmaker family since 1989. This isn't the first time that the Axmaker family has had to call for emergency help. Several years ago they lost their barn, and in December a family member's car was stolen at gunpoint all at the same address.

The home is valued at $400,000 and the estimated damage to the structure and contents is over $100,000. The family indicated that the home is insured. The Willamette Chapter of the American Red Cross will be assisting the family. Firefighters from Turner, Stayton and Albany fire departments also assisted at the fire scene.

Marion County Sheriff's Office assisted with traffic control since Talbot Road was down to one lane. There were no injuries reported.
Written and photos by Jefferson Fire District